The Worsley Arms Hotel in North Yorkshire
North Yorkshire Hotel located in an Area of Outstanding Natural Beauty near to York

01653 628234    enquiries@worsleyarms.co.uk

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The Worsley Arms Hotel in Hovingham: Covid-19 Updates

LATEST NEWS:

02/12/2020 - WE ARE OPEN!

We are delighted to, once again, re-open for business! We are open for lunch, dinner, overnight stays and non-alcoholic drinks (or alcoholic drinks if having a meal). Our usual Covid protocols are in place, so please remember your mask! If you have any questions, please call us on 01653 628234.

 

26/11/2020 - COVID TIERS

What does this mean for guests? Key points:
1. We are re-opening from Wednesday 2nd December as planned
2. Guests can only travel and stay as a single household or bubble (not with other households)
3. We will only be serving alcohol with substantial meals
4. The tiers will be reviewed on 16th December
We will be following all of the usual Covid-19 guidelines and respectfully request that guests continue to follow the 'hands, face, space' guidance. If you have any questions, please call 01653 628234. We hope you'll be able to join us in December!

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02/11/20 LOCKDOWN

As you will no doubt be aware, the Government has announced a new lock-down. We are now temporarily closed and will re-open at 12pm on Wednesday 2nd December.

We will be picking up emails and telephone messages during this closed period, but please be patient. The best way to check room availability, prices and book online is via our website: www.worsleyarms.co.uk 

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Covid-19

In order to prioritise the safety of our customers and staff we have reviewed the ongoing Government guidelines and contineu to carry out risk assessments. These have (and will), result in changes to the way that we do things.

BOOK with CONFIDENCE: OUR BOOKING TERMS

To light of the current situation, we want to reassure all guests of our booking terms:
- Please DO NOT travel to The Worsley Arms if you have Covid-19 or symptoms. Call us and we will issue a voucher for monies paid, which can be used against a future stay.
- If The Worsley Arms is forced to close by Government decree, we will issue a voucher for monies paid, which you can use against a future stay, or you can be refunded.
- If YOU are not able to travel due to Government decree, we will issue a voucher for any monies paid, which you can use against a future stay, or you can be refunded.
- We reserve the right to amend or retract offers/packages at any time without prior notification, due to changes in Government advice or issue with delivering a safe environment for guests and staff.
- Some of our facilities may be closed, partially opened or operating different opening times during your stay due to Government guidelines. Call us for updates.

BEFORE YOUR VISIT
 - It is strongly recommended that guests wishing to eat with us pre-book their tables

 - Currently, only groups of up to 6 (from up to 6 different households) can book a table and sit together (with social distancing in place)

ON ARRIVAL
 - Due to ‘track and trace’, all visitors will be required to leave a name and telephone number, which will be confidentially stored for 3 weeks

FACE COVERINGS

 - Our staff will be wearing face coverings in public areas

- All customers are required to wear face coverings on entering the hotel and also when transiting through the hotel. Face coverings can be removed when seated, when having drinks and food.

DURING YOUR VISIT
 - The bar will close each night at 10pm

 - Social distancing of 2 metres wherever possible, with a minimum of 1+ metre, as recommended by Government
 - Sanitiser stations will be available in prominent positions and patrons are encouraged to use it, we have also reviewed all our cleaning procedures in line with Government recommendations
 - To minimise ‘pinch points’, please follow suggested routes on the premises wherever possible
 - Sitting or standing at the bar sadly for the time being will not be permitted. In the garden you may stand and drink, but social distancing must be observed
 - Whether you are visiting for a meal, snack or just a drink you will be required to be seated at a table, in the garden, bar or lounge where your order will be taken
 - Payment may be made by cash or card, wifi coverage has been added to the garden to enable contactless payment.
 - Customer patience and understanding is required at all times, and will be compulsory!
 - We have made provision for covered dining in the garden should the weather be inclement.
 - We have reconfigured the lounges to create more space for those who would prefer to eat there.

 - Please remember that we have various options available for private dining (up to 6 people)

 - Alcohol can only be served as part of a substantial meal

 
We hope that these changes do not intrude on your enjoyment. Over time we will review and where necessary, adjust these arrangements to ensure the safety of our staff and guests.

In due course, when the guidelines allow, we plan to resume the Supper Club, wine tasting and film nights.

If you have any concerns or questions please call us on 01653 628234. 
Welcome back to The Worsley!

Tony and Sally
 
Opening Times:
Lunch: Midday to 2pm
Dinner: 6pm to 8pm
The Bar is open Midday to 10pm

The Worsley Arms Hotel
Main Street
Hovingham
York
YO62 4LA

01653 628234

enquiries@worsleyarms.co.uk

TripAdvisor Certificate of Excellence Award
AA 3 Star Hotel
AA 2 Rosette Dining Award

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